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FAQ'S

Frequently Asked Question

Product & Materials

Q1. What is the difference between click-lock vinyl flooring and glue-down vinyl flooring?

Click-lock vinyl flooring is installed using an interlocking system without glue, making it easy to assemble and disassemble. Glue-down vinyl flooring uses adhesive for a strong, permanent bond to the subfloor. Each type suits different needs and conditions.

 

Q2. Is MSC Decor vinyl flooring waterproof?

Yes. Both click-lock and glue-down vinyl flooring are highly water-resistant, making them suitable for all rooms in your home: from bedrooms and living rooms to kitchens.

Q3. Is vinyl flooring safe for health?

Absolutely. MSC Decor flooring meets safety standards, contains no harmful substances (such as formaldehyde or heavy metals), and is environmentally friendly.

Installation & Usage

Q1. When should I choose click-lock flooring and when should I choose glue-down flooring?

If your subfloor is flat and stable, glue-down vinyl is a cost-effective choice. If the subfloor is slightly uneven or you prefer flexibility with easy installation and removal, click-lock vinyl is the better option.

Q2. How long does installation take?

It depends on the area size. For rooms or homes under 100m², installation can be completed within 1 day. For larger spaces, it usually takes 1–2 days.

Q3. Can vinyl flooring be installed over existing tiles?

Yes. Both click-lock and glue-down vinyl flooring can be installed directly on top of old ceramic tiles, provided the surface is clean and even.

Warranty & Maintainance

Q1. Is vinyl flooring easy to scratch?

MSC Decor vinyl flooring comes with a protective wear layer that resists scratches and daily wear. However, it is best to avoid dragging heavy or sharp objects across the floor.

Q2. What is the warranty policy?

We provide a 3-month warranty for any manufacturing defects. Please note that damages caused during use are not eligible for replacement or exchange.

Q3. How should I clean vinyl flooring?

Simply use a damp cloth or a well-wrung mop. Strong chemical cleaners are not necessary, and regular care will help maintain durability and color over time.

Services

Q1. Does MSC Decor provide full consultation and installation services?

Yes. MSC Decor offers a complete service package — from product consultation and site survey to professional installation and warranty support.

Q2. Can I see product samples before making a purchase?

Absolutely. You can visit MSC Decor’s showroom or request our staff to bring samples to your location for review.

Still need help? Send us a message!

For any other questions, please write us at mscdecor.kh@gmail.com or call us on 0969767346/0979222697

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MSC DÉCOR

0969767346
0979222697

St. BETONG 3, Song Kat Km6, Khan Russey Keo, Phnom Penh

mscdecor.kh@gmail.com

Mon - Sat: 7:00 - 22:00
Sun: 7:00 - 16:00

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